We offer a wide variety of customizable items, including personalized pet portraits on canvas bags, bowls and rugs, engraved pet ID tags, custom pet-themed apparel (like t-shirts and hoodies), personalized pet pendants, and unique pet memorial gifts.

Firstly, you select the product you want to customize, find the button to upload pictures and text on the product page, and upload your pet's photo and customized text that you want to put on your product.

Secondly, after confirming the product options, complete the checkout process. Remember not to forget to fill in your email and other information so that our customer service can contact you to confirm the design drawings.

We will process your order within 24 hours. You only need to clarify your customization requirements, please rest assured to leave the rest to us.

For the best results, please upload a high-resolution photo of your pet with good lighting. Make sure their face is clearly visible and not blurry or cropped. We'll provide guidelines through rendering on each product page regarding ideal photo types.

Yes, in most cases, our website will generate a preview of the personalized product style. After you placing your order, our custom service will contact you and provide you with an overview of the rendering for your confirmation and modification.

It is worth mentioning that our free design also cannot support unlimited modifications, so please describe the details you want to customize as much as possible to improve the efficiency of the design.

The time required for different customized products also varies. For example, the customization time for pet canvas bags is about 3 days, for T-shirts it is about 5 days, for specialty pendant products and more complex craft customized products it may be 7 to 14 days, and for more personalized private customized accessories it may take even longer to ensure the best product presentation effect. We will indicate the required customization and shipping time on the detail pages of different products, so that you can calculate whether it can be delivered on time as a gift.

If you have urgent customization needs, you can also contact us support@agluu.com Our customer service will evaluate and provide suggestions based on the situation.

Customized products cannot be returned or exchanged unless there is a quality issue. As each product is uniquely handmade and customized, returns cannot be resold.

We will confirm the final style with you before the product is shipped to ensure customization satisfaction.

Yes, AGLUU is a customized pet supplies brand for global sales, but we still need to follow our shipping policy to ensure delivery and corresponding shipping standards in your region.