Firstly, you select the product you want to customize, find the button to upload pictures and text on the product page, and upload your pet's photo and customized text that you want to put on your product. (Different styles have different customization options and content)

Secondly, after confirming the product options, complete the checkout process. Remember not to forget to fill in your email and other information so that our customer service can contact you to confirm the design drawings.

We will process your order within 24 hours. You only need to clarify your customization requirements, please rest assured to leave the rest to us.

At present, the customized pet supplies we have on the shelves are all cat and dog universal styles (unless otherwise specified), but due to the different body sizes of pets, the size of some products may not be completely suitable. You can contact us for consultation and let us know the body shape of your pet. We will help you evaluate whether the current customized products can meet your needs!

For the best results, please upload a high-resolution photo of your pet with good lighting. Make sure their face is clearly visible and not blurry or cropped. We'll provide guidelines through rendering on each product page regarding ideal photo types.

By purchasing pet keychain with reverse film, there is also a chance to randomly receive additional film as a gift~

Customized products cannot be returned or exchanged unless there is a quality issue. As each product is uniquely handmade and customized, returns cannot be resold.

We will confirm the final style with you before the product is shipped to ensure customization satisfaction.

Yes, AGLUU is a customized pet supplies brand for global sales, but we still need to follow our shipping policy to ensure delivery and corresponding shipping standards in your region.